Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition
  • Be returned in its original protective packaging
  • Not show signs of handling damage (creases, bends, frame marks, etc.)
  • Be accompanied by proof of purchase
  • Because our prints are paper-based and easily damaged, we cannot accept returns that have been bent, creased, or handled without care.

To request a return, please email us at
miracleprintscompany@gmail.com

Please include:

  • Your order number
  • Reason for return
  • Clear photos (if item is damaged)

Returns must be approved before being sent back. Items returned without prior approval will not be accepted.

Return address:
Flat 2, 1 Plimsoll Road, London. N4 2EW

Damages and issues

Please inspect your order upon arrival.

If your print arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with clear photographs of:

  • The item
  • The packaging
  • The shipping label

We’ll review and arrange a replacement or refund where appropriate.

Exceptions / non-returnable items

We do not accept returns for:

  • Custom or personalised prints
  • Made-to-order framed prints
  • Sale items
  • Gift cards

Exchanges

We do not offer direct exchanges.

If you would like a different print, please return the original item (once approved) and place a new order.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at miracleprintscompany@gmail.com.